Shipping & Return Policy

All UPS orders will ship same day if placed before 3:00pm EST Monday - Friday
(UPS Next Day Air, Second Day, and Three Day shipping is available only Monday - Friday. Saturday and Sunday do not count as transit days. If you require Saturday delivery please email us.)

 USPS pick-ups are between 9:00am - 12:00pm daily.

• UPS ground, USPS priority, and all Discount Shipping options do not have guarenteed shipping times.
• Discount Shipping options does not have insurance, no refunds if lost - please use at your own risk.
• Shipments over 70lbs are not covered under Guaranteed Service Refund - Please contact us for more info.

If a "Shipping not available" message shows we must ship the product freight. Please email us for pricing

RETURNS

  • Before you return any product, you must first obtain a Return Merchandise Authorization(RMA) form. 
  • To obtain an RMA form and shipping instructions, please email:  Sales@BostonHeatingSupply.Com and request an RMA. Requests for returns are generally processed within1-2 business days and you will receive shipping instructions.
  • Up to 25% in restocking fees may be applied to returns - unless the return is due to a manufacturer defect or the wrong item was shipped.
  • A restocking fee will be applied to all electronic items - we may refuse any returns on control boards. Please contact us for more information.
  • Any unopened / uninstalled product can be returned or exchanged for a replacement product within 30 days of receipt - We have the right to refuse any returns after 30 days
  • Customer is responsible for all return shipping charges on warranties, items ordered incorrectly, and parts no longer needed.
  • Shipping for warranties is not covered unless the item fails within 30 days of purchase.
  • When returning products, be sure that can provide you with a tracking number for your return. Boston Heating Supply will not be held responsible for returns that are lost in transit and/or do not have proper tracking information.
  • We will not accept  merchandise that was not inspected by the customer on the original delivery and not claimed within 72 hours of receipt. (Including damages)
  • Installed product cannot be returned for credit (unless product is defective).
  • Customer is responsible for shipping charges for warranty items, unless the product fails on installation.
  • All returns are subject to our inspection and approval - BHS is not responsible for returns damaged in transit.
  • All refused orders will be subjected to a 25% restock fee.

Cross Shipping:
We do not ship replacement products until the RMA has been completed (cross-ship). If you need a replacement product before the RMA is completed, you may place a new order, independent of the returns process.

All returns must include the following:

  • Valid Return Merchandise Authorization (RMA)
  • Original, intact packaging (i.e. manufacturer's box, packing materials, styrofoam, plastic bags, etc.). Products must be in the original packaging and in resalable condition.
  • Original intact UPC barcode, if one exists. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA status.
  • All accessories
  • All documentation (i.e. manufacturer documents, manuals, product literature, unused warranty cards, unused registration information, etc.).